Pember Terms of Use

Effective date: October 8, 2026

These Terms of Use ("Terms") are an agreement between you and Hanabi Studio LLC ("Pember," "we," "us"). They cover your use of the Pember app and pember.tv (the "Service"). By creating an account or using the Service, you agree to these Terms. Our Privacy Policy at pember.tv/privacy explains how we handle your information. If you don't agree to these Terms, don't use the Service.

In short:

• You must be at least 13 to use Pember. If you're under 18, a parent or guardian must agree to these Terms for you.
• Pember Pro renews every week until you cancel it in your Apple ID settings.
• Crystals can be used only inside Pember. They have no cash value.
• Apple handles refunds for purchases made in the App Store.
• Our series are ours. Your comments are yours, but you let us show them in Pember.
• Be decent: no harassment, spam, piracy or illegal content.

1. Who can use Pember

• You must be at least 13 years old.
• If you are under 18, or under the age of majority where you live, a parent or guardian must review and accept these Terms for you, and is responsible for your use of the Service and any purchases.
• You can't use the Service if the law where you live forbids it, or if we have previously banned your account.
• Some series contain mature themes. The App Store age rating describes the content of the Service.

2. Your account

• Give us accurate information and keep it up to date.
• Keep your password secure. You are responsible for activity on your account. Tell us right away at support@pember.tv if you think someone else is using it.
• An account is for one person. Don't sell, share or transfer it.
• If you sign in with Apple or Google, their terms also apply to that sign-in.
• You can delete your account at any time in Settings → Delete Account, or as described at pember.tv/delete-account.
  • Deleting your account does not cancel an App Store subscription. Cancel it in your Apple ID settings to stop future charges.
  • When you delete your account, your crystals and unlocked episodes are permanently lost and can't be refunded.

3. Watching Pember

• Free episodes: the first episodes of each series are free to watch. We decide how many episodes are free and may change that.
• Wait for free: when you are signed in, the next locked episode of a series unlocks for free after a waiting period shown in the app. We set the waiting period and may change it.
• Unlocked episodes: unlocking an episode, with crystals or by waiting, lets you watch that episode in Pember for as long as it remains available in the Service.
• Changes to series: we may add, change or remove series and episodes at any time, for example for rights, quality or legal reasons.
• The Service is for your personal, non-commercial viewing only.

4. Pember Pro

• What you get: while your subscription is active, you can watch every published episode without waiting. Pember Pro does not include crystals.
• Billing: Pember Pro is an auto-renewing weekly subscription.
  • Payment is charged to your Apple ID account when you confirm the purchase.
  • It renews automatically unless you cancel at least 24 hours before the end of the current period.
  • Your account is charged for the renewal within 24 hours before the end of the current period, at the price shown in the app.
  • If the price changes, Apple will tell you in advance as its rules require.
• Cancel: go to your Apple ID settings → Subscriptions, or apps.apple.com/account/subscriptions. You keep access until the end of the period you have paid for. Deleting the app or your Pember account does not cancel your subscription.
• Trials and offers: if we offer a free trial or introductory price, its terms are shown before you accept it. Any unused part of a free trial ends when you buy a subscription.
• Purchases on the web: if we offer purchases outside the App Store, the price, billing and cancellation terms are shown at checkout.

5. Crystals

• Crystals are a virtual currency that you can use only inside Pember, to unlock episodes without waiting.
• When you buy or receive crystals, we grant you a limited, personal license to use them in the Service. You don't own them.
• Crystals have no cash value. You can't exchange them for money or anything else of value, or sell, transfer or gift them, except where we offer a feature that allows it.
• Bonus crystals, such as a welcome bonus or the extra crystals in a pack, are promotional. We may change bonus offers at any time.
• We set the number of crystals needed to unlock an episode, show it before you spend them, and may change it.
• We may correct your balance if it is wrong because of an error, a refund or a breach of these Terms.

6. Refunds

• Apple processes all purchases made in the App Store, and Apple decides on refunds. Request one at reportaproblem.apple.com. We can't issue refunds for App Store purchases.
• If a crystal purchase is refunded, we may remove the refunded crystals, or episodes unlocked with them, from your account.
• Nothing in these Terms limits any right to a refund that the law where you live gives you.

7. Your comments and profile

• You can add a profile (display name, username, bio and photo) and post comments. Other users can see them.
• You keep ownership of what you post. You give us a worldwide, non-exclusive, royalty-free license to host, store, copy, display and distribute it in order to run the Service. This license ends when you delete the content or your account, except for copies that are in backups or that we must keep by law.
• You are responsible for what you post, and you must have the right to post it.
• We may remove any content, and limit or suspend accounts, that we believe break these Terms or put others at risk.

8. Rules

When you use Pember, don't:

• harass, threaten, bully or demean anyone, or post hateful content
• post sexual content involving minors. We have zero tolerance for this and report it to the authorities.
• post spam, advertising, scams or links to malware
• impersonate anyone, or share someone else's personal information
• post content that is illegal or that infringes someone else's rights
• copy, record, download, scrape or redistribute episodes, artwork or other content from the Service
• get around paywalls, wait timers, purchase checks or other access controls, or exploit a bug in crystal balances or unlocks. Report bugs like these to us instead.
• create extra accounts to collect free offers or bonuses more than once
• use bots or automated tools to access the Service
• reverse engineer, decompile or interfere with the Service or its security, except where the law allows it

9. Reporting content and copyright

• Report a comment or a user: email support@pember.tv with the username and a screenshot. We review reports and remove content that breaks these Terms.
• Copyright: we respect intellectual property. If you believe content on the Service infringes your copyright, email support@pember.tv with the subject "Copyright notice" and include:
  • your name, address, phone number and email address
  • a description of the copyrighted work
  • where the material is in the Service, such as the series, episode or comment
  • a statement that you believe in good faith the use is not authorized by the owner, its agent or the law
  • a statement, under penalty of perjury, that the information in your notice is accurate and that you are the owner or authorized to act for the owner
  • your physical or electronic signature
• We will remove material when the law requires it, and we will close the accounts of users who repeatedly infringe.

10. Our content

• Pember and its series, episodes, characters, stories, artwork, music, logos and software are owned by Hanabi Studio LLC or its licensors and are protected by law.
• We give you a limited, personal, non-exclusive, non-transferable and revocable license to use the Service and watch its content, under these Terms. We keep all other rights.
• If you send us ideas or feedback, we may use them freely without paying you.

11. Other companies' services

The Service relies on other companies, such as Apple for purchases and sign-in and Google for sign-in. Their own terms apply to your use of their services, and we are not responsible for them.

12. Apple App Store terms

If you downloaded Pember from Apple's App Store:

• These Terms are between you and Hanabi Studio LLC, not Apple. Apple is not responsible for the app or its content.
• We grant you a limited, non-transferable license to use the app on Apple-branded devices that you own or control, as allowed by the Usage Rules in Apple's Media Services Terms and Conditions. Other accounts linked to your Apple account through Family Sharing may also use it where Apple allows.
• Apple has no obligation to provide maintenance or support for the app.
• If the app fails to meet any warranty that applies, you may tell Apple, and Apple will refund the purchase price of the app, if any. To the extent the law allows, Apple has no other warranty obligation for the app. Any other claims, losses or costs from a failure to meet a warranty are our responsibility, to the extent these Terms do not disclaim them.
• We, not Apple, are responsible for addressing any claims by you or anyone else about the app or your use of it. These include product liability claims, claims that the app does not meet a legal or regulatory requirement, and claims under consumer protection, privacy or similar laws.
• If anyone claims that the app or your use of it infringes their intellectual property, we, not Apple, are responsible for investigating, defending, settling and discharging that claim.
• You confirm that you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• You must follow any third-party terms that apply when you use the app, such as your mobile carrier's terms.
• Apple and its subsidiaries are third-party beneficiaries of these Terms. When you accept these Terms, Apple has the right to enforce them against you as a third-party beneficiary.
• Send questions, complaints or claims about the app to us at support@pember.tv, or by mail or phone using the details in Section 20.

13. Disclaimers

The Service is provided "as is" and "as available." To the fullest extent the law allows, we make no warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, title and non-infringement. We don't promise that the Service will be uninterrupted, error-free or always available, or that any series will continue or be completed. Some places don't allow these disclaimers, so they may not all apply to you.

14. Limits on our liability

To the fullest extent the law allows:

• we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill, arising from your use of the Service
• our total liability for any claim about the Service is limited to the greater of the amount you paid us in the 12 months before the claim arose, or US$50

These limits don't apply where the law doesn't allow them, such as for liability that can't be limited for death, personal injury, fraud or gross negligence.

15. Your responsibility to us

If someone brings a claim against us because of content you posted or because you broke these Terms or the law, you will cover our reasonable losses and costs, including reasonable legal fees, to the extent the law allows.

16. Suspension and termination

• You can stop using the Service at any time.
• We may suspend or close your account, or limit your access, if you break these Terms, if the law requires it, or to protect other users or the Service. Where reasonable, we will tell you why.
• If we close your account because you broke these Terms, you lose your crystals and unlocked episodes.
• Sections that by their nature should survive, such as those on content ownership, disclaimers, liability and disputes, survive after your account ends.

17. Changes to these Terms

We may update these Terms from time to time. When we do, we will change the effective date above. If the changes are material, we will tell you in the app or by email before they take effect. If you keep using the Service after the changes take effect, you accept the updated Terms.

18. Disputes

• These Terms are governed by the laws of the State of California and by applicable U.S. federal law, without regard to conflict-of-law rules.
• Before bringing a claim, please contact us at support@pember.tv and give us 30 days to try to resolve it informally.
• Either of us may bring an individual claim in small claims court where it qualifies.
• Any other claim must be brought in the state or federal courts located in California, and you and we agree to the jurisdiction of those courts.
• Nothing in these Terms takes away rights you have under the mandatory consumer laws of the place where you live.
• California residents: under California Civil Code Section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

19. General

• These Terms and our Privacy Policy are the whole agreement between you and us about the Service.
• If any part of these Terms can't be enforced, the rest stays in effect.
• If we don't enforce a part of these Terms, we have not waived our right to do so later.
• You may not transfer these Terms without our consent. We may transfer them, for example as part of a merger, acquisition or sale of assets.
• We may send you notices in the app or by email.

20. Contact us

Hanabi Studio LLC
2108 N St, Ste N
Sacramento, CA 95816
Phone: (650) 764-1155
Email: support@pember.tv